Customer Support Engineer
Description
Why NESS
We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.
You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.
You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.
Salary:
Salary:
From 1.920 EUR/month, depending on skills and experience + benefits. The final offer for the selected candidate will reflect the candidate´s comprehensive assessment, skills, and past work experience.
Requirements and responsibilities
What you'll do:
We are seeking a proactive and technically skilled Customer Support Engineer to provide high-quality support to our customers. You will be responsible for troubleshooting technical issues, guiding users through solutions, and ensuring customer satisfaction through timely and effective communication.
You will get to team up with highly talented and highly motivated engineers and architects and as part of this team, you will be working in a fast-paced environment supporting a critical platform(s) with great impact.
What you'll bring:
- Respond to customer inquiries via email, chat, and phone.
- Diagnose and resolve technical issues related to our products or services.
- Collaborate with engineering and product teams to escalate and resolve complex problems.
- Document solutions and contribute to the knowledge base.
- Ensure customer satisfaction by providing timely updates and follow-ups.
Key skillsets:
- Bachelor's degree in Engineering, Computer Science, or related field
- Experience with customer support tools and ticketing systems
- Ability to work independently and as part of a team
- Strong problem solving, analytical and communication skills
- Experience in a DevOps environment / Operations team / Infrastructure Operations team.
- Excellent Troubleshooting skills
- OS knowledge (Windows or Linux)
- Database skills ( SQL ,Oracle or Postgres / Casandra)
- Experience in a SaaS or tech environment.
- Basic scripting or programming knowledge
Not checking every single requirement?
If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.
Let's meet and you may just be the right candidate for one of our roles.
At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.